Patient Portal

A patient portal is a secure online website that gives individuals convenient 24-hour access to view details of their local hospital outpatient appointments, clinical letters and personal health information from anywhere with an internet connection. Patients can become active partners in their healthcare management, access digital healthcare resources and view details of their local hospital appointments via their smartphone, tablet device or computer. For patients registered with a GP practice in England, patient portals enable their appointment information to appear in the NHS App too.

The current My Health and Wellbeing patient portal, which has been in use in Herefordshire and Worcestershire since August 2024, has now closed, and there will be a gap in service until a new patient portal is introduced in the autumn by Wye Valley NHS Trust and Worcestershire Acute Hospitals NHS Trust.

During this interim period, patients will not be able to view outpatient hospital appointments or letters online via the patient portal or the NHS App, however, they will continue to receive all communication about their care via:

•    Posted letters (as standard practice before the portal) and SMS text reminders
•    Telephone contact where appropriate

The two acute trusts are working together to communicate with patients in advance of the interim period.

For more information, please visit the relevant Trust website below:

Wye Valley NHS Trust patients: Patient portal

Worcestershire Acute Hospitals NHS Trust patients: My Health and Wellbeing patient portal - Worcestershire Acute Hospitals NHS Trust

Further information about the new patient portal, including details of how patients can register, will be shared ahead of the launch in the autumn.