We think that it is important that people living and working within Herefordshire and Worcestershire can easily share their views, needs and ideas on the health and care services that we arrange and provide. 

Tackling the causes and consequences of health inequalities across health and care is a central priority for our system, one that has been given new focus by the disproportionate impact of the COVID-19 pandemic on those people and communities who already face the worst inequalities.  

Working with people and communities that experience health inequalities will be a key part of addressing unequal and unfair access to services and health outcomes across Herefordshire and Worcestershire. It is only by understanding the experiences and perspectives of those who face barriers to care and support, and have poor experience and outcomes, that opportunities for improvement can be identified and developed. 

Our approach to working with people and communities across Herefordshire and Worcestershire is described in our Engagement Strategy


Engagement Team

For more information about engagement, our involvement work with people and communities across Herefordshire and Worcestershire, or to share your views, please contact the NHS Herefordshire and Worcestershire ICB Engagement Team:

  • Email - hw.engage@nhs.net
  • Telephone - 0330 053 4356 and ask for the Engagement Team
  • Post: Kirkham House, John Comyn Drive, Worcester, WR3 7NS
  • Share your NHS experience - please visit our dedicated webpage for ways you can do this. 


General Enquiries and Complaints

  • If you have a general enquiry, please visit the ICB Contact us page, for details on how to get in touch.
  • Please visit the Complaints page to find out how you can make a complaint about an NHS service.